Hayley has a passion for helping people so it’s no wonder her career in customer service started even before she left high school. She began in the hospitality industry for a few years then moved into retail, selling everything from kitchen appliances to beds, this has made her into the customer service superstar she is today.
When Hayley and her Husband Mathew decided it was time to buy their first home, they thought it would be a good idea to do a new build to get the house they really wanted. They engaged a local building company that was really good at selling however once the building contract was signed things changed and communication deteriorated very quickly which caused a lot of stress and budget blowouts on things that were just overlooked. After being through this experience they both understand the importance of communicating with customers even when there is nothing new to report.
Hayley and Mathew’s passion for renovations came about when they were starting a family and were thinking about selling their new build and buying an older house with a bit of character and bringing it to life by completely renovating it to make something truly special. After doing some research they found Refresh and thought they would be perfect to partner with to undertake the work they wanted to do once they found the right house to renovate, however to their disappointment there was no franchise for Refresh in Southland.
This was their lightbulb moment and decided to jump in and help other people realise their renovation dreams with the best possible service available to avoid what they had experienced themselves whilst building their own home.