They were easy to get in contact with and replied quickly, rep turned up on time and emailed me with estimates quickly.  

Renovation Consultant: Refresh Renovations® Manawatu

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The people of Refresh renovations are kind courteous and listened to my needs. Their contractors and processes were thorough and would highly recommend them to remodel your kitchen. 

Renovation Consultant: Refresh Renovations® Manawatu

A lot of the Tradies and other Companies in Palmerston North looked and acted like escaped convicts wanting a quick buck with little care about how the house will be in 10 - 15 years time. Refresh were very professional about the entire process even whilst going through the Lockdowns we had as well as working in with my partner and I as we work from home. I'm not familiar with the rest of your Company around NZ, but in Palmy, I would recommend Wayne and Sarah to anyone. 

Renovation Consultant: Refresh Renovations® Manawatu

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Awesome! We had a problem with our flooring, and Wayne went the extra mile to help out when the job was seen as problematic by other trades. He sought out and brought in an outside expert, and from there the flooring was repaired. A great team, did a great job - thanks.

Renovation Consultant: Refresh Renovations® Manawatu

I worked with Refresh from the planning stages through to the completed project. They were professional and easy to work with through all the ups and downs of project this size. I am so happy and impressed with the finished build that I recommend them for your project. Thank you to the team at Refresh.

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Renovation Consultant: Refresh Renovations® Manawatu

We have had to face the reality that we will not proceed with our work with you. With the significant cost rises the whole project became out of our reach, and not justifiable in terms of added value for the property as a whole. I feel sad about it. I fully believed in the project, and was excited for the enlarged house. You and your team were amazing to work with and I found the whole experience enjoyable. I am hugely grateful for you and all you did to bring my vision to a reality.

Renovation Consultant: Refresh Renovations® Manawatu

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Wayne and the Refresh were a pleasure to work with. They understood my design intent and created a bathroom that is even better than I imagined. The workmanship was to a high level, and nothing was a problem. I highly recommend the whole team.

Renovation Consultant: Refresh Renovations® Manawatu

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Easy to work with, got the finished product we had envisioned

We undertook a re-design and installation of a kitchen, bathroom and living room area of our property - a significant renovation for us. Refresh were fantastic - the design took some time and mostly from our indecisions but they were very patient and we did not feel obliged.

The build started as planned and while there were a few minor changes due to material supply we were very happy with progress, information sharing and the build quality. Wayne went out of his way to keep us informed and to address issues quickly. The end product we are very happy with. I would recommend Refresh if you are thinking of hassle free renovations.

Renovation Consultant: Refresh Renovations® Manawatu

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We were looking to do a range of work on our property including repairs/renovations to our home, building a large garage and landscaping.

We had lots of ideas and stipulations but didn't know where to begin. We didn't want to waste time/money by doing something wrong or in the wrong order and having to redo things. This was especially important as we didn't have the funds to complete the job in its entirety from the start; it would be an ongoing process.

We found Refresh online and was promptly put in contact with Wayne Gordon from Palmerston North and we haven't looked back. Wayne has contacts with a host of different service people and trades people. As he has to work with them regularly, he only uses those who are reliable and do a good job. Within no time we had comprehensive plans for the entire property which gave as a direction to move forward.

The job is ongoing but the work we have had done so far has be done quickly, thoroughly, and to a very high standard. Wayne has made an effort to keep in touch with us even when no work is going on, just to make sure everything is on track and keep us up to date with any eventualities. I can't say enough about his excellent service.

If you're looking do do some renovations/alterations to your place and you're looking for quality and reliability at a fair price you can't go wrong with Refresh Renovations.

Renovation Consultant: Refresh Renovations® Manawatu

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We have recommended Refresh to EVERYONE. Wayne is an absolute professional, who put us first throughout the entire process. We are return customers again and again due to the communication, costing and professionalism of the team. Looking forward to working with them again in future.

Renovation Consultant: Refresh Renovations® Manawatu

Communication between Refresh Renovations Sara, TJ and ourselves, was outstanding. Nothing was ever a problem with them, and they were always accommodating and understanding of our situation. 

Renovation Consultant: Refresh Renovations® Manawatu

Everything was organised, kept well up to date, tradesmen were friendly and accommodating.

Renovation Consultant: Refresh Renovations® Manawatu

Pleasant people. Really listen and come up with an effective plan that they see through with a high standard of work.

Renovation Consultant: Refresh Renovations® Manawatu

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I worked with Brian on a tricky situation with my roof. While it took time to work out the best way forward, we got the job done! I was very happy with the service and communication from Refresh. I can highly recommend them.

Renovation Consultant: Refresh Renovations® Manawatu

We have always have confidence in Refresh because once a project is accepted they accompany the tradesman on the first visit, visit the site at intervals as the work progresses and visit again with the appropriate tradesman to sign off the work, ensuring at all stages that we are 100% satisfied.

Renovation Consultant: Refresh Renovations® Manawatu

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Wayne looked after us and went beyond my expectations.

Renovation Consultant: Refresh Renovations® Manawatu

We liased with Wayne Gordon from Refresh in relation to an extension on our property. Wayne was the consummate professional; careful, thorough, easy to communicate with and very trustworthy. He talked to us at legnth and got a very clear picture of what we wanted. Due to valuation issues we did not go ahead with the extensIon, but would not hesitate to recommend his services to anyone.

Renovation Consultant: Refresh Renovations® Manawatu

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Dear Wayne and team,

I would like to thank all the team for the magnificent work you did for me last year when you changed my toilet and bathroom to my new combined bathroom. The new bathroom is everything I wanted it to be and I am very pleased with it. Thanks for making the process so easy for me.
It was a real pleasure working with you.

Renovation Consultant: Refresh Renovations® Manawatu

The guttering is working well! It was installed just in time for the cyclone and functioned perfectly. Happy to let you know that I’m very happy with Refresh – so much so that I’ve contracted Refresh Renovations in Wellington to help me with some renovations in my new flat there. Great service, very professional!

Renovation Consultant: Refresh Renovation Manawatu

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We used Wayne at Refresh to help us renovate our kitchen. We are about to embark on another project and didn’t think twice about calling Wayne again. He was always a pleasure to work with, personable and gave us constant feedback and updates on the project. It also appears that he has selected a group of high-quality contractors who, in their own right, were very pleasant to deal with. Everyone shows up, we believe, because of their connection with Wayne and that getting the job done right was the main thing for all parties. Having Wayne involved removed a lot of stress and uncertainty with the building process as he is thorough and has excellent attention to detail. We wouldn’t consider undertaking any building project like this without his help and assistance.

Renovation Consultant: Refresh Renovations® Manawatu

Everything is good. Happy with the work, they did a good job.

Renovation Consultant: Refresh Renovation Manawatu

Wayne is amazing! All his contractors are fabulous. They come on time and are polite and friendly. 

Renovation Consultant: Refresh Renovations® Manawatu

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I worked with Brian and his team to renovate my rental in Palmerston North. We completely renovated the interior of this property including a new Mitre 10 kitchen, paint, carpet, lino, washhouse, lights, curtains, carpet, clothesline, auto garage opener etc. Brian and his wife even helped clean the interior after renovation and ensured all the rubbish was taken away. No job too big or small was a problem they were extremely obliging and helpful as I live in the Hawkes Bay. I would have no hesitation in recommending them for future work. 

Renovation Consultant: Refresh Renovations® Manawatu

It is our pleasure to share our experiences with Refresh, and in particular Wayne Gordon.
Our project

For a number of reasons we owned two houses, one in Wellington and one in Levin, but age and health changes determined that we had to decide where we were going to live. We chose Levin but we had inherited the house some fourteen years earlier, and nothing had been done to it other the painting the exterior, so we determined that we wanted to do a full renovation to bring the house up to date. Having been involved in renovations earlier, knowing your tradesmen was of extreme importance. To start the process we visited the Home Show in Palmerston North to see what was available. There were various variations of help available, but we were recommended to visit the Refresh stand to see what they could offer.

I can remember my opening remark “I am 71 years’ old, and we have a number of renovations to do, and I don’t want hassles!”

We firstly met Wayne’s wife, Anna, and later Wayne, and the first thing that impressed was their listening abilities, and the lack of high pressure salesmanship. They were nice people.

Our major dealings have been with Wayne, so I should start with our impressions of him. He is ex-army, and the one thing that impresses, not just with us, but also with the tradesmen he employs, is his organisation. He organises when each one will be required, and manages this as the contract goes on so that their visits to the work site are as productive as possible, and not done on a crisis basis. His documentation is exemplary, and he keeps in regular contact as the project proceeds. He was often at the site, and we got regular emails bringing us up to date. He is very pleasant to work with, and there was nothing he was not prepared to help with.
How the project proceeded

First Wayne came and we went through the house outlining the changes we wanted to make. All of the time (and ever after) he took copious notes. After that he brought in the tradesmen he works with to look at their part of the project. It was clear that they all enjoyed working with Wayne, and they were invariably pleasant, attentive and well skilled. All through the project they would talk to us about what they were doing, and often suggest enhancements

There followed a detailed specification, (after which we scaled down our desires - no surprises there), and further specifications followed, sometimes accompanied by a further visit from the tradesmen involved, until we arrived at a specification we were happy with, and an agreed price. Then followed to formal contract, and even with this he showed flexibility to ensure that both parties were comfortable with the contract. Thereafter, that was the agreed price. Any changes we made (and this is inevitable) after that were treated as variations, and priced and agreed before continuation. The documentation was terrific. There were changes, and occasionally delays, but all of the time we were fully informed. At times we made our own purchases, but often Wayne had contacts that ensured that even then we got the best price we could. If we ordered something, for example the toilet we chose which didn’t turn out to be quite what we were looking for, Wayne would return it and get what we did want. All of this was done with good humour, and a genuine concern that we should be happy with the finished product. If we couldn’t get what we wanted (for example the tiles in the bathroom) from his normal suppliers, Wayne himself went around the other suppliers to source exactly what we wanted.

All through this time Wayne was keeping us informed, sometimes by email, sometimes by text and sometimes by phone. Whenever we visited the site, there was always a tradesman wanting to talk to us to ensure that they were doing exactly what we wanted.

There was only one genuinely bad day. As part of the process we had put our Wellington house on the market. We sold by tender and got a price we couldn’t refuse, but we had to be out of the house in a fortnight, a week before Christmas, whereas we thought we would be transferring in about mid January. At the stage we signed the Purchase and Sale Agreement our Levin house was completely uninhabitable. In Levin everyone worked as hard as possible to get things finished, but when the fateful day came we arrived in Levin with things still in a mess. Wayne came in the driveway he said, “Don’t worry, you will be in the house and able to lock up before I go home tonight”. And we were! Wayne brought a vacuum cleaner with him and started on the ghastly process of cleaning up the dust from the building and rendering of the walls, and anything else he could do to help. Nothing was too menial. It was a while afterwards before we could live in the property, but we were able to stay with a relative for a week, and Wayne kept the pressure on to ensure that the essential work was finished, at least to the stage that the house was habitable. Given this was the week before Christmas, no mean achievement.

We are nearly finished now, with all of the extras that needed to be done once the renovations were finished – new carpet on the floor, repairing some windows where catches were old etc.etc. Wayne is still as attentive now, at the end of the contract as he was at the start, and has an impressive number of contacts for any tasks that come up, for example a furniture repairer to fix a dining room table which had been damaged by the carrier on the way from Wellington to Levin. Again, these have also been highly skilled professionals. Again, Wayne has acted as liaison to see that the work was done.

In short, we would not hesitate to have Wayne manage another renovation in the future, and we cannot recommend the Refresh Renovations Palmerston North franchise highly enough. If the other franchises meet Wayne Gordon’s standard, you too will be well pleased.

Bill and Marie Hinkley

Purchased a lifestyle home on April 2013. House required maintenance, started hiring tradies and found them to be unreliable, slow, and of lower standards (before, during, and after the completion of work). We attended the Palmerston North Home Show in May 2013 and met Wayne Gordon at the Refresh stand.

We explained our situation to him and he listened, came over to the house for an interview and inspection. He noted the problem and helped us with a plan to address the problem. Within a week we had a plan of the job, the cost, who is doing the work and their references.

We are up to stage 4 of the maintenance work and Mr Gordon is still working for us (two continuous years now), still keeping us informed, never letting us down, and still ensuring that we are happy with the work (and we are).

Renovation Consultant: Refresh Renovations® Manawatu

We asked refresh to come and quote on a small renovation of our kitchen in our 1980s two storey house. We had no idea how Refresh worked at the time so we were flying blind. After being in touch with Refresh national they put us in contact with the local franchise and Wayne Gordon. This process was fast and efficient and Wayne was so friendly and helpful. He came back quickly with all quotes and plans and the process was so easy we ended up extending our renovations to include the bathroom, toilet upstairs and downstairs flooring and laundry. Wayne stayed in contact throughout the consent and building, project managing everything. I changed more than one detail last minute and none of the changes phased Wayne or his team. Any communication issues were rectified with no fuss and we were left with exactly what we wanted. I would reccomend Wayne and refresh renovations as being a practical affordable way to build extend or renovate.

Renovation Consultant: Refresh Renovations® Manawatu

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After years of procrastinating, I finally got around to "doing up" my original 60's kitchen. Of course, that also meant removing a wall between the kitchen and dining room, and new wooden bifold doors and windows to replace two old windows, so it was a bit more than just a do up.

Wayne from Refresh was a wonderful project manager. From his initial visit through to completion everything was coordinated to fit round my work hours, and he kept in touch throughout the entire job, so there were no surprises. Once the work actually started I really appreciated his ability to coordinate the various tradespeople. I knew that I could walk out the door to go to work in the morning and not worry about a thing. Wayne would ensure that whoever was scheduled for that day had access, and that the house would be secure on my return. I still walk into the kitchen in the mornings and don't really believe it is real. Without Wayne and Refresh I think I would still be cooking on my old Frigidaire stove.

Renovation Consultant: Refresh Renovations® Manawatu

Loving the bathrooms, they have transformed our home & make it feel complete. We were really impressed with the process and the genuine interest in our renovation & amazing attention to detail from Michael and TJ. The sub contractors were also great. Many thanks to you as well for your fabulous customer service - from the enquiry stage to keeping us up to date throughout the renovation + the admin & invoicing.

Renovation Consultant: Refresh Renovations® Manawatu

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We found Wayne a capable and pleasant manager, quick to deal with even the smallest issues as they arose. The builders onsite doing the renovations of bathroom and kitchen, around a family of five, were both pleasant and professional. A team member happily made several return visits to deal with the ongoing hassle of grass seed that wouldn't take after completion of the project. We continue to enjoy the renovations and will gladly use this team for any future building work.

Renovation Consultant: Refresh Renovations® Manawatu

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Having just bought our retirement house we have been 'future-proofing' it for when we get old. Refresh co-ordinated the refurbishment of the kitchen and created a 'wet-bathroom' in 2014. Wayne, the Refresh chap, never promised anything that he couldn't deliver. He enabled the whole project to run smoothly, the various tradesmen arrived on site, and departed within the promised time scale, thus giving a sense at all times that we were moving towards our nominated finish time. Wayne even went the extra mile in suggesting and placing our 'old kitchen' on his personal TradeMe web site (I don't have one), thereby reducing our costs.
We have been so happy with Wayne and Refresh that we have them back at the moment (May 2015) undertaking the next phase of our 'refurbishing for our old age' involving external and internal painting and insulation (roof and underfloor). Again we have the careful consultation with the tradesmen arriving on the promised days. Wayne and Refresh make these jobs so easy. He has a comprehensive list of competent tradesmen who are efficient, do a good job, and are economical. We heartily recommend them.

Renovation Consultant: Refresh Renovations® Manawatu

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Pleasant polite tradies. Good quality work. Prompt rectifying of mistake. PM kept me informed.

Renovation Consultant: Refresh Renovations® Manawatu

It was a large project, as I was not only wanting to renovate my bathroom from the ground up, I also wanted to replace the plumbing for the whole house, all while we were in the middle of the pandemic. It took a while to get going, but once it started it felt like it flowed from start to finish. There were a few issues that popped up but Michael and the team were flexible in working around them so that they didn't become big problems, and throughout the job, they provided heaps of useful ideas. All in all it only came in a little over budget with the last minute additions, but the quality of the work was much higher than I expected and definitely worth it.

Renovation Consultant: Refresh Renovations® Manawatu

We had such a great working relationship with Brian. He was always contactable and always professional. We have been very pleased with the work Refresh Renovations have done at our home and Brian held everything together, arranging contractors on time etc. He's just an all round nice person. So as you can understand we will miss him as I'm sure you will too.

Renovation Consultant: Refresh Renovations® Manawatu

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A very nice company to do business with and Wayne was very professional as were the two men that did the work. All three were very pleasant to the house tenant, even when the ducks thought they should help with eating their lunch.

Renovation Consultant: Refresh Renovations® Manawatu

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